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Postage, Delivery & Returns

🧵 Handmade with Care,  What to Expect

All items at More Shabby Than Chic are handmade with love, care, tea, and the occasional cat supervisor. Because many items are made to order, delivery times may vary depending on what you’ve ordered. All custom orders will require designs to be agreed before and payment to be made before any fabric is cut. 

Each handmade item may come with a care guide. Following this helps ensure your item stays beautiful for years to come. Damage caused by incorrect washing or care is not covered by refunds.

Delivery Information

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🇬🇧 UK Delivery

  • Standard Delivery: 3–5 working days (after dispatch)

  • Made-to-Order Items: Please allow 5–14 working days for creation before dispatch

  • Custom & Memory Items: These take longer due to their bespoke nature, you’ll be kept updated

Delivery costs are calculated at checkout. Standard delivery with Royal Mail starts from £2.20

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Dispatch Times

  • Ready-made items: Usually dispatched within 2–4 working days

  • Bespoke & memory items: Dispatch time will be agreed with you before making begins

You’ll receive a confirmation email when your order is on its way.

Returns Policy

Because many items are made-to-order or personalised, returns work a little differently:

Returns Accepted:

  • If your item arrives damaged or faulty

  • If the wrong item is sent

You must contact me within 7 days of delivery with:

  • A photo of the issue

  • Your order number

Once approved, I’ll arrange a replacement or refund.

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Returns Not Accepted For:

  • Custom or personalised orders

  • Memory items made from your own fabrics

  • Items showing signs of use

  • Change-of-mind returns on bespoke items

(Once scissors meet fabric, it’s a commitment.)

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Refunds

  • Refunds are processed once the returned item is received and inspected

  • Refunds are issued to the original payment method

  • Original postage costs are non-refundable unless the item is faulty

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Lost or Delayed Items

If your order hasn’t arrived within:

  • 7 working days after dispatch, please contact me and I’ll investigate straight away.

I don’t leave customers hanging — unless it’s bunting.

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Contact

If you have any questions about delivery, returns or your order, you can contact me via:

Email: Rhiannon@Moreshabbythanchic@gmail.com or

via the Contact Page

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